Nice article by Gartner and fits partly in the presentation Edward and I gave yesterday for SDN; having guidance in VSTS2010 for you design and architecture process as I call it “Collaborative Knowledge Sharing and Decision Making”…
These are the Key Findings of the report, its interesting to read them with software architecture process in mind:
- CDM is a category of decision support system for nonroutine, complex decisions that require iterative human interactions.
- Social software extends the collaborative decision-making process by allowing decision makers to discuss an issue, "brainstorm" options, evaluate their pros and cons, and agree on a course of action.
- Tagging the decisions made in social software with information from BI systems enables users to be informed when decision-making assumptions change.
- Ad hoc tagging regarding value, relevance, credibility and decision context can substantially enrich both the decision process and the content that contributes to the decisions.